The good thing about social media is it gives everyone a voice. The bad thing is … it gives everyone a voice.

The future of marketing is not about technology

To succeed in the business of the future we have to become the very people we are trying to reach

Each business is a victim of Digital Darwinism, the evolution of consumer behavior when society and technology evolve faster than the ability to exploit it. Digital Darwinism does not discriminate. Every business is threatened.

Don't compete for the moment, compete for the future.

Information overload is a symptom of our desire to not focus on what's important. It is a choice.

Welcome to a new era of marketing and service in which your brand is defined by those who experience it.