Whatever we expect with confidence becomes our own self-fulfilling prophecy.

Develop an 'attitude of gratitude.' Say thank you to everyone you meet for everything they do for you

You do not need to be different from who you are. You only need to be more of the person you already are.

When you remain angry with another person, you give away your emotional control to that person each time you think of him or here. You allow him or her to control your emotions at long distance. By not forgiving, you allow that person to run your emotional life, exactly as if he or she were right there with you and the situation was occurring all over again.

Approach each customer with the idea of helping him or her solve a problem or achieve a goal, not of selling a product or service.

The difference between the top performers and the average or mediocre performers is not a great, massive difference. It is just a tiny difference because the top performers do things just a tiny bit.

You must raise your aspirations, set higher goals, and make detailed plans to achieve them.