Knowledge is rarely enough to spark change; it takes emotion to bring knowledge to a boil.

When you’re at the beginning, don’t obsess about the middle, because the middle is going to look different once you get there.

The Aha! experience is much more satisfying when it's preceded by the huh experience.

Change is hard because people wear themselves out. And that’s the second surprise about change: What looks like laziness is often exhaustion.

Many armies fail because they put all their emphasis into creating a plan that becomes useless ten minutes into the battle

One of my favorite bloggers who can articulate his ideas clearly is Avinash Kaushik. The only problem? His ideas are so awesome his posts are a mile long, but I promise they are worth the time.

To make our communications more effective, we need to shift our thinking from "What information do I need to convey?" to "What questions do I want my audience to ask?