The Aha! experience is much more satisfying when it's preceded by the huh experience.

You've got a good idea, how do you make it stick?

Many armies fail because they put all their emphasis into creating a plan that becomes useless ten minutes into the battle

Most analysts are SO SMART and have amazing ideas, but they can't convey their genius ideas to others.

When people know the desired destination, they’re free to improvise, as needed, in arriving there.

The first problem of communication is getting people's attention.

What looks like a people problem is often a situation problem.