Create a need for closure.

The Aha! experience is much more satisfying when it's preceded by the huh experience.

To make our communications more effective, we need to shift our thinking from "What information do I need to convey?" to "What questions do I want my audience to ask?

Most analysts are SO SMART and have amazing ideas, but they can't convey their genius ideas to others.

Lots of us have expertise in particular areas. Becoming an expert in something means that we become more and more fascinated by nuance and complexity. That's when the Curse of Knowledge kicks in, and we start to forget what it's like not to know what we know.

This is the biggest problem in analytics today.

Anger prepares us to fight and fear prepares us to flee.