There's no such thing as a passive audience.
Whatโs broken, and how do we fix it?
Once we know something, we find it hard to imagine what it was like not to know it.
What looks like resistance is often a lack of clarity.
Change is hard because people wear themselves out. And thatโs the second surprise about change: What looks like laziness is often exhaustion.
Stories are flight simulators for our brains.