What looks like a people problem is often a situation problem.

Change is hard because people wear themselves out. And that’s the second surprise about change: What looks like laziness is often exhaustion.

Just look for a strong beginning and a strong ending and get moving.

Anger prepares us to fight and fear prepares us to flee.

The Aha! experience is much more satisfying when it's preceded by the huh experience.

Lots of us have expertise in particular areas. Becoming an expert in something means that we become more and more fascinated by nuance and complexity. That's when the Curse of Knowledge kicks in, and we start to forget what it's like not to know what we know.

Stories are flight simulators for our brains.