The near cousin of optimism is hope: knowing the steps needed to get to a goal and having the energy to pursue those steps. It is a primal motivating force, and its absence is paralyzing.

The basic premise that children must learn about emotions is that all feelings are okay to have; however, only some reactions are okay.

We need to re-create boundaries. When you carry a digital gadget that creates a virtual link to the office, you need to create a virtual boundary that didn't exist before.

Empathy represents the foundation skill for all the social competencies important for work.

Our emotional mind will harness the rational mind to its purposes, for our feelings and reactions-- rationalizations-- justifying them in terms of the present moment, without realizing the influence of our emotional memory.

Attention is a little-noticed and underrated mental asset.

The best leaders don’t know just one style of leadership—they’re skilled at several, and have the flexibility to switch between styles as the circumstances dictate.