People are very good [at] thinking about agents. The mind is set really beautifully to think about agents. Agents have traits. Agents have behaviors. We understand agents. We form global impression of their personalities. We are really not very good at remembering sentences where the subject of the sentence is an abstract notion.

That's one of the real dangers of leader selection in many organizations: leaders are selected for overconfidence.

We can be blind to the obvious, and we are also blind to our blindness.

Through some combination of culture and biology, our minds are intuitively receptive to religion.

After a crisis we tell ourselves we understand why it happened and maintain the illusion that the world is understandable. In fact, we should accept the world is incomprehensible much of the time.

We are very influenced by completely automatic things that we have no control over, and we don't know we're doing it.

The idea that you can ask one question and it makes the point - well, that wasn't how psychology was done at the time.