You're surprised by something, but you don't really know what surprised you; you recognize someone, but you don't really know what cues cause you to recognize that person.
Daniel KahnemanIt's very easy for trusted companies to mislead naive customers, and life insurance companies are trusted.
Daniel KahnemanLucky risk takers use hindsight to reinforce their feeling that their gut is very wise. Hindsight also reinforces others' trust in that individual's gut.
Daniel KahnemanThe illusion of skill is not only an individual aberration; it is deeply ingrained in the culture of the [investment management] industry.
Daniel Kahneman