Public discourse requires making an argument for a point of view, not having an argument - as in having a fight.
Deborah TannenIt can be the best of relationships and the worst of relationships - often at the same time. The bond between a mother and daughter is one of the strongest, but it's also among the most complicated.
Deborah TannenIn an ongoing relationship, each current criticism packs the punches of all the others that have gone before.
Deborah TannenThe key to conversation at work is flexibility and understanding how what you say might be perceived by others.
Deborah Tannen