For most women, the language of conversation is primarily a language of rapport: a way of establishing connections and negotiating relationships.

Treating people the same is not equal treatment if they are not the same.

We all know we are unique individuals, but we tend to see others as representatives of groups.

The allure of love is to have someone who knows you so well that you don't have to explain yourself. It is the promise of someone who cares enough about you to protect you against the world of strangers who do not wish you well.

any criticism heard secondhand sounds worse than it would face to face. Words spoken out of our presence strike us as more powerful, just as people we know only by reputation seem larger than life.

Public discourse requires making an argument for a point of view, not having an argument - as in having a fight.

The key to conversation at work is flexibility and understanding how what you say might be perceived by others.