Communication is a continual balancing act, juggling the conflicting needs for intimacy and independence

Treating people the same is not equal treatment if they are not the same.

In an ongoing relationship, each current criticism packs the punches of all the others that have gone before.

It can be the best of relationships and the worst of relationships - often at the same time. The bond between a mother and daughter is one of the strongest, but it's also among the most complicated.

When people realize that in the long run you may be turning off the audiences more, even though they will look temporarily--in the end they turn away, we really need to develop other metaphors and not talk about two sides, but talk about all sides.

Each person's life is lived as a series of conversations.

All communication is more or less cross-cultural. We learn to use language as we grow up, and growing up in different parts of the country, having different ethnic, religious, or class backgrounds, even just being male or female - all result in different ways of talking.