We all know we are unique individuals, but we tend to see others as representatives of groups.
Deborah TannenIt can be the best of relationships and the worst of relationships - often at the same time. The bond between a mother and daughter is one of the strongest, but it's also among the most complicated.
Deborah Tannenany criticism heard secondhand sounds worse than it would face to face. Words spoken out of our presence strike us as more powerful, just as people we know only by reputation seem larger than life.
Deborah TannenThe key to conversation at work is flexibility and understanding how what you say might be perceived by others.
Deborah Tannen