Forget the complaints against complexity; instead, complain about confusion.

Isn't one of your first exercises in learning how to communicate to write a description of how to tie your shoelaces? The point being that it's basically impossible to use text to show that

It is relatively easy to design for the perfect cases, when everything goes right, or when all the information required is available in proper format

The argument is not between adding features and simplicity, between adding capability and usability. The real issue is about design: designing things that have the power required for the job while maintaining understandabili ty, the feeling of control, and the pleasure of accomplishment.

Attractive things work better When you wash and wax a car, it drives better, doesn’t it? Or at least feels like it does.

So what does a good teacher do? Create tension - but just the right amount.

Technology may change rapidly, but people change slowly. The principals [of design] come from understanding of people. They remain true forever.