Forget the complaints against complexity; instead, complain about confusion.

Technology usually provides a series of tradeoffs. Each asset is offset by a deficit...A major problem occurs when those who suffer from technology's defecits and those who benefit are not the same people.

If you think of the product as a service, then the separate parts make no sense - the point of a product is to offer great experiences to its owner, which means that it offers a service. And that experience, that service, comprises the totality of its parts: The whole is indeed made up of all of the parts. The real value of a product consists of far more than the product's components.

Design is really an act of communication, which means having a deep understanding of the person with whom the designer is communicating.

If you're more susceptible to interruption, you do more out of the box thinking.

Also note that invariably when we design something that can be used by those with disabilities, we often make it better for everyone

It is relatively easy to design for the perfect cases, when everything goes right, or when all the information required is available in proper format