When you have trouble with thingsโwhether it's figuring out whether to push or pull a door or the arbitrary vagaries of the modern computer and electronics industriesโit's not your fault. Don't blame yourself: blame the designer.
Donald A. NormanIsn't one of your first exercises in learning how to communicate to write a description of how to tie your shoelaces? The point being that it's basically impossible to use text to show that
Donald A. NormanReaders always seem to think that the author has some control over the design of their books.
Donald A. NormanWill robot teachers replace human teachers? No, but they can complement them. Moreover, the could be sufficient in situations where there is no alternativeโโto enable learning while traveling, or while in remote locations, or when one wishes to study a topic for which there is not easy access to teachers. Robot teachers will help make lifelong learning a practicality. They can make it possible to learn no matter where one is in the world, no matter the time of day. Learning should take place when it is needed, when the learner is interested, not according to some arbitrary, fixed schedule
Donald A. Norman