Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player.

Also note that invariably when we design something that can be used by those with disabilities, we often make it better for everyone

Technology usually provides a series of tradeoffs. Each asset is offset by a deficit...A major problem occurs when those who suffer from technology's defecits and those who benefit are not the same people.

You won't catch me giving clear lectures.

If people keep buying poorly designed products, manufacturers and designers will think they are doing the right thing and continue as usual.

Too many companies believe that all they must do is provide a 'neat' technology or some 'cool' product or, sometimes, just good, solid engineering. Nope. All of those are desirable (and solid engineering is a must), but there is much more to a successful product than that: understanding how the product is to be used, design, engineering, positioning, marketing, branding-all matter. It requires designing the Total User Experience.

Simplification is as much in the mind as it is in the device.