When a device as simple as a door has to come with an instruction manual—even a one-word manual—then it is a failure, poorly designed.

The best kind of design isn't necessarily an object, a space, or a structure: it's a process- dynamic and adaptable.

I'm not a fan of technology . I'm a fan of pedagogy, of understanding how people learn and the most effective learning methods. But technology enables some exciting changes.

The current paradigm is so thoroughly established that the only way to change is to start over again.

To me, error analysis is the sweet spot for improvement.

Only the most sophisticated of beings can lie and cheat, and get away with it.

Isn't one of your first exercises in learning how to communicate to write a description of how to tie your shoelaces? The point being that it's basically impossible to use text to show that