It's one of the most validating things you can do for a product is go out there and get them to commit to pay you up front.
Emmett ShearRecording interviews is like magic. a) It stops you from taking notes in the middle and b) you can play that recording for people.
Emmett ShearUsers think they know what they want, but you get the horseless carriage effect where you're getting asked for a faster horse.
Emmett ShearPeople who are using your product and putting up with all these issues, means that they are not actually the biggest problems.
Emmett Shear