With the growing reliance on social media, we no longer search for news, or the products and services we wish to buy. Instead they are being pushed to us by friends, acquaintances and business colleagues.

Privacy is dead. Reputations are dying.

To effectively leverage the social graph, every company needs to understand that they need to make their information easily transferable.

The beauty of social media is that it will point out your company's flaws; the key questions is how quickly you address these flaws.

We don't have a choice on whether we DO social media, the question is how well we do it.

25 percent of search results for the world's top 20 largest brands are links to user-generated content. 34 percent of bloggers post opinions about products and brands.

It's about listening first, then selling.