History repeats itself because nobody listens the first time.

Social Media isn’t a fad, it’s a fundamental shift in the way we communicate.

We don't have a choice on whether we DO social media, the question is how well we do it.

The beauty of social media is that it will point out your company's flaws; the key questions is how quickly you address these flaws.

It had not yet been named Silicon Valley, but you had the defense industry, you had Hewlett-Packard. But you also had the counter-culture, the Bay Area. That entire brew came together in Steve Jobs.

Folks want to be listened to, they want to be heard.

It's about listening first, then selling.