Order (self-organizat ion): Set aside time to plan how you will spend your time. Think about what’s most important. Then do those things first.

The whole secret of freedom from anxiety over not having enough time lies not in working more hours, but in the proper planning of the hours.

The short-cut to popularity is to lend everyone your ears, instead of giving them your tongue

Never forget a customer. Never let a customer forget you

There is an art in silence, and there is an eloquence in it too.

Enthusiasm is by far the highest paid quality on earth, probably because it is one of the rarest; yet it is one of the most contagious.

The most important secret of salesmanship is to find out what the other fellow wants, then help him find the best way to get it