The short-cut to popularity is to lend everyone your ears, instead of giving them your tongue

Enthusiasm is by far the highest paid quality on earth, probably because it is one of the rarest; yet it is one of the most contagious.

The short-cut to popularity is to lend everyone your ears, instead of giving them your tongue

Never forget a customer. Never let a customer forget you

Before that I had largely thought of selling as just a way of making a living for myself. I had dreaded to go in to see people, for fear I was making a nuisance of myself. But now I was inspired! I resolved right then to dedicate the rest of my selling career to this principle: finding out what people want, and helping them get it.

I no longer worry about being a brilliant conversationalist. I simply try to be a good listener. I notice that people who do that are usually welcome wherever they go

Sell the interview before you attempt to sell the product