I have Internet fame. Real fame is more intense.

It's still so rare for anyone to be personally acknowledged by a brand that the impact of such a simple, polite gesture on a customer's buying habits could be huge.

Anyone working for a big company might be skeptical that a large business, or even a strictly online business, can form the same kind of friendly, loyal relationship with customers as a local retailer. I'm saying it's already been done because I lived it.

People are chasing cash, not happiness. When you chase money, you're going to lose. You're just going to. Even if you get the money, you're not going to be happy.

Never ever waver. Be on record. Don't be on the wrong side of history.

Make every decision based on your last years of life instead of your next 10.

Give, give, give, give… Ask.