A penguin cannot become a giraffe, so just be the best penguin you can be.

The person who can dominate during rough times is the person who can dominate, period.

We're living in an era where word-of-mouth is on steroids.

I pride myself in listening. When you have people paying attention to you, your biggest job is to listen what they want. Deliver what your community wants.

Stop crying... keep hustling.

I think of customer service as an offense and not a defense

I'm just always looking forwards. I spend very little time, looking backwards.