Patience is grossly underestimated.

More contact means more sharing of information, gossiping, exchanging, engaging - in short, more word of mouth.

I hate how many people think "glass half-empty" when their glass is really four-fifths full. I'm grateful when I have one drop in the glass because I know exactly what to do with it.

Be reactionary. React to what the market wants. And the market wants one-on-one real time engagement. Now that we have the tools to engage, I'm going to continue fighting for the end user.

Storytelling is the game. It's what we all do.

I'm pretty good at sticking to what I know. You don't see me social commentating on health-care or presidential debates. I talk about what I know because I'm petrified of being wrong.

The person who can dominate during rough times is the person who can dominate, period.