I hate how many people think "glass half-empty" when their glass is really four-fifths full. I'm grateful when I have one drop in the glass because I know exactly what to do with it.

2006, I started 'WineLibrary TV.' To build 'WineLibrary TV,' I started using Facebook, Tumblr, and Twitter in 2008.

Use every customer point of contact to weave stories about who you are and what your brand stands for.

I think of customer service as an offense and not a defense

Relationships are leverage. If you give value to someone else first, you have leverage.

Jabs are the lightweight pieces of content that benefit your customers by making them laugh, snicker, ponder, play a game, feel appreciated, or escape; right hooks are calls to action that benefit your businesses.

When people are using their devices, it's probable that almost half are networking on social media.