My natural inclination to be improv rather than an educated character serves me well.

Word of mouth works now, much more than ever. @-reply every single person.

Hustle is the most important word--EVER.

I never thought I'd be a person who would want to write books...I promise you not a single English teacher I've ever had would have thought that this would be going on right now.

Saying hello doesn't have an ROI. It's about building relationships.

I find it fascinating that a lot of business books that do well are from people who've never made any money in business.

Effort is grossly underrated.