I have never listened to authority. It is not in my DNA.

I genuinely believe that any business can create a competitive advantage through giving outstanding customer care.

It scares the living crap out of me how good wine is at ten dollars.

Give, give, give, give… Ask.

Do what makes you happy. Keep it simple. Do the research. Work hard. Look ahead.

People are chasing cash, not happiness. When you chase money, you're going to lose. You're just going to. Even if you get the money, you're not going to be happy.

Anyone working for a big company might be skeptical that a large business, or even a strictly online business, can form the same kind of friendly, loyal relationship with customers as a local retailer. I'm saying it's already been done because I lived it.