You cannot underestimate the sharpness of people’s BS radar. They can spot a soulless, bureaucratic tactic a million miles away.

Use every customer point of contact to weave stories about who you are and what your brand stands for.

Patience is grossly underestimated.

As much as I love crisp, clean whites, there's always a time for rich but balanced Chardonnays with oak, especially at Thanksgiving.

I have no interest in going to Egypt and seeing the pyramids. I'm just not that kind of dude.

Too many companies think they want to do a video blog to sell merchandise, but if you turn your site into QVC, you lose. I have an audience that trusts me. It's about building a global brand - not selling four more bottles of Pinot Grigio.

We are living at the beginning of the humanization of business.