You cannot underestimate the sharpness of people’s BS radar. They can spot a soulless, bureaucratic tactic a million miles away.

Whether you're 9 or 90, stop trying to fix the things you're bad at, and focus on the things you're good at.

Be reactionary. React to what the market wants. And the market wants one-on-one real time engagement. Now that we have the tools to engage, I'm going to continue fighting for the end user.

Company culture is the backbone of any successful organization.

When we launched the WineLibrary website in 1996, I didn't even own a computer yet. I just understood that there was an opportunity here to market in a different way.

Part of why you love your parents is because they loved you first. Brands need to do that.

I influence anybody who is able to get through the chaos of my first impression.