A lot of people can play the piano, but not everyone can be Billy Joel.

All your ideas may be solid or even good .. But you have to Actually EXECUTE on them for them to matter.

Publicly, they claim to be thrilled to have the opportunity to engage directly with their customers; privately, they suspect, maybe even fervently hope, that Facebook and its spawn are fads.

What makes a good client, to me, is one that signed on for the strategy as well as the execution, not just the end product.

Passion is contagioius.

The person who can dominate during rough times is the person who can dominate, period.

When I hear people debate the ROI of social media? It makes me remember why so many business fail. Most businesses are not playing the marathon. They're playing the sprint. They're not worried about lifetime value and retention. They're worried about short-term goals.