There are a lot of parallels between what we're doing and an expensive watch. It's very complex, has a lot of parts and it only has value when it's predictable and reliable.

The airline business is the biggest team sport in the world. When you're all consumed with fighting among yourselves, your opponents can run over you every day.

We tax air passengers like cigarettes and alcohol - we impose sin taxes on travellers.

You don't lie to your own doctor. You don't lie to your own attorney, and you don't lie to your employees.

Do you know how much faster I can fix an airplane when I want to fix it than when I don't want to fix it?

But I like to think that a lot of managers and executives trying to solve problems miss the forest for the trees by forgetting to look at their people -- not at how much more they can get from their people or how they can more effectively manage their people. I think they need to look a little more closely at what it's like for their people to come to work there every day.

We're a stupid industry led by stupid people.