The essential difference in service is not machines or 'things.' The essential difference is minds, hearts, spirits, and souls.
It takes nerves of steel to stay neurotic.
We have a strategic plan. It's called 'doing things'.
If the Wright brother were alive today Wilbur would have to fire Orville to reduce costs.
If employees aren't satisfied, they won't promote the product we need.
Positions and titles mean absolutely nothing. They're just adornments; they don't represent the substance of anybody. Every person and every job is worth as much as any other person and any other job.