If you don't treat your own people well, they won't treat other people well.

One piece of advice that always stuck in my mind is that people should be respected and trusted as people, not because of their position or title.

You must be very patient, very persistent. The world isn't going to shower gold coins on you just because you have a good idea. You're going to have to work like crazy to bring that idea to the attention of people. They're not going to buy it unless they know about it.

The clear, unmistakable sign of a bureaucrat is somebody who worries about whether he has a window.

To be an excellent leader, you have to be a superb follower.

Succession planning has been a major priority at Southwest for quite some time. We think we have come up with a winning combination of talent for our company reorganization.

The business of business is people.