If you don't treat your own people well, they won't treat other people well.

Think small and act small, and we'll get bigger. Think big and act big, and we'll get smaller.

I'm here to tell you that I am proud of a couple of things. First, I am very good at projectile vomiting. Second, I've never had a really serious venereal disease.

Your people come first, and if you treat them right, they'll treat the customers right.

Hire for attitude, train for skill.

You don't hire for skills, you hire for attitude. You can always teach skills.

The essential difference in service is not machines or 'things.' The essential difference is minds, hearts, spirits, and souls.