The tragedy of our time is that we've got it backwards, we've learned to love techniques and use people.
To be an excellent leader, you have to be a superb follower.
I've always been able to make erroneous decisions very quickly.
You have to treat your employees like your customers. When you treat them right they will treat your outside customers right.
Hire for attitude, train for skill.
Succession planning has been a major priority at Southwest for quite some time. We think we have come up with a winning combination of talent for our company reorganization.