The essential difference in service is not machines or 'things.' The essential difference is minds, hearts, spirits, and souls.

The business of business is people.

Power should be reserved for weightlifting and boats, and leadership really involves responsibility.

You have to treat your employees like customers

Positions and titles mean absolutely nothing. They're just adornments; they don't represent the substance of anybody. Every person and every job is worth as much as any other person and any other job.

Your people come first, and if you treat them right, they'll treat the customers right.

The more time I spend with our people, the more I find out about our business.