The essential difference in service is not machines or 'things.' The essential difference is minds, hearts, spirits, and souls.

I learned it by doing it, and I was scared to death.

Treat your employees like customers.

People with different personalities, different approaches, different values succeed not because one set of values or priorities is superior but because their values and practices are genuine.

You have to treat your employees like your customers. When you treat them right they will treat your outside customers right.

If you're crazy enough to do what you love for a living, then you're bound to create a life that matters.

I've found that many of the greatest ideas surface in bars because that's where many people cultivate inspiration.