You have to treat your employees like your customers. When you treat them right they will treat your outside customers right.

People with different personalities, different approaches, different values succeed not because one set of values or priorities is superior but because their values and practices are genuine.

The tragedy of our time is that we've got it backwards, we've learned to love techniques and use people.

The business of business is people.

We will hire someone with less experience, less education, and less expertise, than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can't change their DNA.

If you're crazy enough to do what you love for a living, then you're bound to create a life that matters.

If employees aren't satisfied, they won't promote the product we need.