You have to treat your employees like your customers. When you treat them right they will treat your outside customers right.

I've always been able to make erroneous decisions very quickly.

If the employees come first, then they're happy. A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It's not one of the enduring green mysteries of all time, it is just the way it works.

If the Wright brother were alive today Wilbur would have to fire Orville to reduce costs.

To be an excellent leader, you have to be a superb follower.

We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers carried. So you're not just getting low fares, you're also getting wonderful customer service.

It takes nerves of steel to stay neurotic.