You [the employees] are involved in a crusade.
The essential difference in service is not machines or 'things.' The essential difference is minds, hearts, spirits, and souls.
Treat your employees like customers.
Leading an organization is as much about soul as it is about systems. Effective leadership finds its source in understanding
A company is stronger if it is bound by love rather than by fear.
I'm here to tell you that I am proud of a couple of things. First, I am very good at projectile vomiting. Second, I've never had a really serious venereal disease.