You have to treat your employees like your customers. When you treat them right they will treat your outside customers right.

Treat your employees like customers.

I think my greatest moment in business was when the first Southwest airplane arrived after four years of litigation and I walked up to it and I kissed that baby on the lips and I cried.

You have to treat your employees like your customers. When you treat them right they will treat your outside customers right.

If you don't treat your own people well, they won't treat other people well.

I've always been able to make erroneous decisions very quickly.

Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.