You don't hire for skills, you hire for attitude. You can always teach skills.
A company is stronger if it is bound by love rather than by fear.
The more time I spend with our people, the more I find out about our business.
The essential difference in service is not machines or 'things.' The essential difference is minds, hearts, spirits, and souls.
The important thing is to take the bricklayer and make him understand that he’s building a home, not just laying bricks.
It takes nerves of steel to stay neurotic.