I think my greatest moment in business was when the first Southwest airplane arrived after four years of litigation and I walked up to it and I kissed that baby on the lips and I cried.

If employees aren't satisfied, they won't promote the product we need.

The clear, unmistakable sign of a bureaucrat is somebody who worries about whether he has a window.

Power should be reserved for weightlifting and boats, and leadership really involves responsibility.

I'm here to tell you that I am proud of a couple of things. First, I am very good at projectile vomiting. Second, I've never had a really serious venereal disease.

We have a strategic plan. It's called 'doing things'.

Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.