If the employees come first, then they're happy. A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It's not one of the enduring green mysteries of all time, it is just the way it works.

One piece of advice that always stuck in my mind is that people should be respected and trusted as people, not because of their position or title.

We have a strategic plan. It's called 'doing things'.

It is my practice to try to understand how valuable something is by trying to imagine myself without it.

If the Wright brother were alive today Wilbur would have to fire Orville to reduce costs.

You have to treat your employees like your customers. When you treat them right they will treat your outside customers right.

We will hire someone with less experience, less education, and less expertise, than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can't change their DNA.