The important thing is to take the bricklayer and make him understand that heโs building a home, not just laying bricks.
Herb KelleherLeading an organization is as much about soul as it is about systems. Effective leadership finds its source in understanding
Herb KelleherThe essential difference in service is not machines or 'things.' The essential difference is minds, hearts, spirits, and souls.
Herb KelleherYou must be very patient, very persistent. The world isn't going to shower gold coins on you just because you have a good idea. You're going to have to work like crazy to bring that idea to the attention of people. They're not going to buy it unless they know about it.
Herb KelleherIf you create an environment where the people truly participate, you don't need control. They know what needs to be done and they do it. And the more that people will devote themselves to your cause on a voluntary basis, a willing basis, the fewer hierarchies and control mechanisms you need.
Herb Kelleher