Leading an organization is as much about soul as it is about systems. Effective leadership finds its source in understanding

Leading an organization is as much about soul as it is about systems. Effective leadership finds its source in understanding

You have to treat your employees like customers

Sometimes you need a little courage too just to buck popular opinion.

Positions and titles mean absolutely nothing. They're just adornments; they don't represent the substance of anybody. Every person and every job is worth as much as any other person and any other job.

Succession planning has been a major priority at Southwest for quite some time. We think we have come up with a winning combination of talent for our company reorganization.

The important thing is to take the bricklayer and make him understand that he’s building a home, not just laying bricks.