Leading an organization is as much about soul as it is about systems. Effective leadership finds its source in understanding

You have to have the service mentality in the sense that you subjugate your own ego, and you subjugate a large part of your own life to really helping other people, being successful on their behalf.

To be an excellent leader, you have to be a superb follower.

The important thing is to take the bricklayer and make him understand that he’s building a home, not just laying bricks.

The tragedy of our time is that we've got it backwards, we've learned to love techniques and use people.

The business of business is people.

Your people come first, and if you treat them right, they'll treat the customers right.