I forgive all personal weaknesses except egomania and pretension.

If you don't treat your own people well, they won't treat other people well.

Power should be reserved for weightlifting and boats, and leadership really involves responsibility.

Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.

People with different personalities, different approaches, different values succeed not because one set of values or priorities is superior but because their values and practices are genuine.

A company is stronger if it is bound by love rather than by fear.

If the employees come first, then they're happy. A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It's not one of the enduring green mysteries of all time, it is just the way it works.