I forgive all personal weaknesses except egomania and pretension.

Treat your employees like customers.

The more time I spend with our people, the more I find out about our business.

Hire for attitude, train for skill.

Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.

You have to have the service mentality in the sense that you subjugate your own ego, and you subjugate a large part of your own life to really helping other people, being successful on their behalf.

If you're crazy enough to do what you love for a living, then you're bound to create a life that matters.