You [the employees] are involved in a crusade.

We will hire someone with less experience, less education, and less expertise, than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can't change their DNA.

You have to treat your employees like your customers. When you treat them right they will treat your outside customers right.

It takes nerves of steel to stay neurotic.

The clear, unmistakable sign of a bureaucrat is somebody who worries about whether he has a window.

If employees aren't satisfied, they won't promote the product we need.

Sometimes you need a little courage too just to buck popular opinion.