We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers carried. So you're not just getting low fares, you're also getting wonderful customer service.
If you don't treat your own people well, they won't treat other people well.
You don't hire for skills, you hire for attitude. You can always teach skills.
It takes nerves of steel to stay neurotic.
To be an excellent leader, you have to be a superb follower.
Succession planning has been a major priority at Southwest for quite some time. We think we have come up with a winning combination of talent for our company reorganization.