I've found that many of the greatest ideas surface in bars because that's where many people cultivate inspiration.

Positions and titles mean absolutely nothing. They're just adornments; they don't represent the substance of anybody. Every person and every job is worth as much as any other person and any other job.

Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.

It takes nerves of steel to stay neurotic.

Treat your employees like customers.

We will hire someone with less experience, less education, and less expertise, than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can't change their DNA.

If the Wright brother were alive today Wilbur would have to fire Orville to reduce costs.