If you don't love what you're doing with unbridled passion and enthusiasm, you're not going to succeed when you hit obstacles.

Good results is not an entitlement. It has to be earned and earned each individual working day via the lens of humility.

Customers have different need states and life experiences.

Effective leaders share two intertwined attributes: an unbridled level of confidence about where their organizations are headed, and the ability to bring people along.

Customers must recognize that you stand for something.

My mother taught me something at a young age - she said 'you are the company you keep.' To define yourself by some label or some level of resources - that's pretty shallow.

Every step of the way, I made a point to underpromise and overdeliver. In the long run, that's the only way to ensure security in any job.