I do think - as self-serving as it sounds - that I was the right person, given the very, very strong headwind we had from the economy and our own issues, to come back and rewrite the future of the company.

There's a metaphor Vincent Eades likes to use: "If you examine a butterfly according to the laws of aerodynamics, it shouldn't be able to fly. But the butterfly doesn't know that, so it flies.

In times of adversity and change, we really discover who we are and what we're made of.

Starbucks represents something beyond a cup of coffee.

Any business today that embraces the status quo as an operating principle is going to be on a death march.

The premium single-cup segment is the fastest-growing business within the global coffee industry.

When you're surrounded by people who share a passionate commitment around a common purpose, anything is possible.