Growing up I always felt like I was living on the other side of the tracks. I knew the people on the other side had more resources, more money, happier families.

The Starbucks customer and the Teavana customer are two very different customers, two different need states that are highly complimentary.

My passion. My commitment. This is the most important thing in my life other than my family.

The success of the Starbucks has been based on this balance between profitability and a social conscience. Everywhere we're doing business, were trying to manage the business through the lens of humanity.

Anybody can leverage celebrity for profit.

Social and digital media is a bullet train, and that bullet train is not coming home.

You walk into a retail store, whatever it is, and if there's a sense of entertainment and excitement and electricity, you wanna be there.