Always challenge the old ways.

We want passion for our business.. workers who can interpret and execute our mission, who want to build a career, not just take a temporary job.

Managing and navigating through a financial crisis is no fun at all.

Success in the United States is not an entitlement in China. You have to go there and earn it, and earn it the right way.

Starbucks has stores in America in many, many communities that are governed by many, many different municipalities. Starbucks cannot dictate to a municipality in Cincinnati or Kansas City or Sacramento how or why or when there should be a recycling program.

When you're surrounded by people who share a passionate commitment around a common purpose, anything is possible.

It's ironic that retailers and restaurants live or die on customer service, yet their employees have some of the lowest pay and worst benefits of any industry. That's one reason so many retail experiences are mediocre for the public.