In this ever-changing society, the most powerful and enduring brands are built from the heart.

I think the currency of leadership is transparency. You've got to be truthful. I don't think you should be vulnerable every day, but there are moments where you've got to share your soul and conscience with people and show them who you are, and not be afraid of it.

The response to the Starbucks brand has been phenomenal in our international markets.

If you pour your heart into your work, or into any worthy enterprise, you can achieve dreams others may think impossible.

I do think - as self-serving as it sounds - that I was the right person, given the very, very strong headwind we had from the economy and our own issues, to come back and rewrite the future of the company.

You must find something that you deeply love and are passionate about and are willing to sacrifice a lot to achieve.

If you put on a lousy production with white actors, it's lousy. There is a problem, or can be, at this stage of our social evolution, with mixing the casts. It may not be a question of race so much as class. You would rarely find a black man in a high executive position where he was swinging his weight around.