More than anything else, technology will pave the way for innovative change at Starbucks. The bulk of Starbucks' innovation over the next several years will be technology-focused.

The hardest thing about being a leader is demonstrating or showing vulnerability. And that has a lot to do with trust.

Success is empty if you arrive at the finish line alone.

Every step of the way, I made a point to underpromise and overdeliver. In the long run, that's the only way to ensure security in any job.

I think that sometimes the difference between winning and losing, success and failure, is this gray line between will, passion and self-belief that says, 'I'm going to do this'.

Don't buy preground coffee.

I think growth covers up mistakes.