More than anything else, technology will pave the way for innovative change at Starbucks. The bulk of Starbucks' innovation over the next several years will be technology-focused.

We woke up one day, and all the sudden Starbucks was in the middle of this political crossfire between the people who want to bring a gun into Starbucks and the people who want to prevent it. It is a very difficult, fragile situation.

We need to reinvent food at Starbucks. Less could be more.

We have a big opportunity in China. We think the number of stores here can rival the number in North America.

The premium single-cup segment is the fastest-growing business within the global coffee industry.

It's ironic that no matter where I go, I meet people from Brooklyn. I'm proud of that heritage. It's where I'm from, who I am.

Always challenge the old ways.