I conduct my life with an expectation that people will do the right thing. Yet even with all my experience, I am still surprised when they do not.

Starbucks has stores in America in many, many communities that are governed by many, many different municipalities. Starbucks cannot dictate to a municipality in Cincinnati or Kansas City or Sacramento how or why or when there should be a recycling program.

A great business has to have a conscience. You have to know who you are and who you are not.

The success of the Starbucks has been based on this balance between profitability and a social conscience. Everywhere we're doing business, were trying to manage the business through the lens of humanity.

I don't have any secret sauce and I'm no smarter than anyone else. I will say I have surrounded myself with unbelievable talent that has made my job easier.

People in Washington need to put their feet in the shoes of working Americans.

Our history is based on extending the brand to categories within the guardrails of Starbucks.