I conduct my life with an expectation that people will do the right thing. Yet even with all my experience, I am still surprised when they do not.

I do feel, in a sense, the rules of engagement for citizenship has changed, and we must encourage other people to speak up and to take action.

Starbucks represents something beyond a cup of coffee.

Hiring people is an art, not a science, and resumes can't tell you whether someone will fit into a company's culture.

Anybody can leverage celebrity for profit.

In this ever-changing society, the most powerful and enduring brands are built from the heart. They are real and sustainable. Their foundations are stronger because they are built with the strength of the human spirit, not an ad campaign. The companies that are lasting are those that are authentic.

We will never-and I mean never-turn our backs on our employees.