Starbucks is in my blood. It is such a part of me that letting it unravel simply was not an option.

Grow with discipline. Balance intuition with rigor. Innovate around the core. Don't embrace the status quo.

I don't have any secret sauce and I'm no smarter than anyone else. I will say I have surrounded myself with unbelievable talent that has made my job easier.

The evolving social and digital media platforms and highly innovative and relevant payment capabilities are causing seismic changes in consumer behavior and creating equally disruptive opportunities for business.

Business leaders cannot be bystanders.

I think growth covers up mistakes.

Our history is based on extending the brand to categories within the guardrails of Starbucks.