Starbucks is in my blood. It is such a part of me that letting it unravel simply was not an option.

Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can't expect your employees to exceed the expectations of your customers if you don't exceed the employees' expectations of management.

We need to put ourselves in the shoes of our customers. That is my new battle cry. Live and breathe Starbucks the way our customers do.

We think of Starbucks not as a coffee company but a media company.

I was working probably at the age of 10, when I had my first paper route. I had every different kind of job you could possibly imagine as a young kid.

Success in the United States is not an entitlement in China. You have to go there and earn it, and earn it the right way.

We have a big opportunity in China. We think the number of stores here can rival the number in North America.