I think what we're lacking in society, not only in the U.S. but also around the world, is to find heroes once again and to celebrate these kind of people.

Great companies are defined by their discipline and their understanding of who they are and who they are not.

When companies fail, or fail to grow, it's almost always because they don't invest in the people, the systems, and the processes they need.

Often, organizations need bold, grand gestures to galvanize people towards a new mission or refocus their attention.

Do I take criticism of Starbucks personally? Of course I do.

I think the currency of leadership is transparency. You've got to be truthful. I don't think you should be vulnerable every day, but there are moments where you've got to share your soul and conscience with people and show them who you are, and not be afraid of it.

Social and digital media is a bullet train, and that bullet train is not coming home.